LAS VEGAS, NV – As North American electric vehicle (EV) infrastructure enters a phase of hyper-growth, the bottleneck for operators has shifted from hardware deployment to operational complexity. Addressing this challenge at the EV Charging Summit & Expo (EVCS), AMPECO has officially launched CoOperator, a sophisticated AI operations agent designed to automate the management of large-scale charging networks.
With more than 230,000 chargers across 70 countries already utilizing the AMPECO platform, the introduction of CoOperator marks a pivotal shift from manual monitoring to autonomous, AI-assisted network orchestration.
Solving the Scalability Paradox in EV Infrastructure
The US charging landscape is diversifying rapidly. From utility-led programs and retail brand deployments to specialized highway corridor projects, the sheer volume of data generated by modern networks is outpacing the capacity of traditional operations teams.
“Growing a charging network should be exciting, not overwhelming. CoOperator takes the operational complexity off the table,” said Michael Greenberg, SVP of Growth at AMPECO. “It lets operators add locations, adjust pricing, and troubleshoot across their entire network through a single conversation.”
The core value proposition of an EV charging operations agent like CoOperator is its ability to maintain high uptime and “session success” rates without a linear increase in headcount.
Automated Diagnostics: From Data to ‘Insights’
The standout feature of the new rollout is the “Insights” engine. Rather than requiring technicians to manually parse OCPP (Open Charge Point Protocol) logs or OCPI roaming data, CoOperator delivers structured, one-click root cause analyses.
At launch, the system provides three specific diagnostic categories:
- Session Insights: A comprehensive post-mortem of charging sessions, analyzing metadata, tariff snapshots, and message logs to provide specific recommendations for future prevention.
- Authorization Insights: Traces the exact failure point for driver access—whether due to RFID expiration, payment gateway errors, or business rule conflicts—allowing customer support to resolve issues in real-time.
- Issue Insights: An autonomous monitoring layer that triggers the moment hardware faults occur. Crucially, the AI can distinguish between an isolated hardware failure and a fleet-wide pattern affecting specific models.
A Conversational Interface for Complex Networks
Moving away from rigid command syntax, CoOperator functions as a persistent, natural-language sidebar within the AMPECO dashboard.
Because the AI is trained on the platform’s live data, technical documentation, and specific system configurations, it understands the unique business logic of each operator. This allows managers to execute complex tasks—such as updating pricing across hundreds of partner locations or configuring validation thresholds—simply by stating their needs in plain English.
Enterprise-Grade Security and ‘Trust by Design’
For utilities and fleet operators, data sovereignty is a non-negotiable requirement. AMPECO has addressed these concerns by ensuring that every customer’s CoOperator instance is physically isolated.
Operator data is never used for model training, and all AI-driven actions follow a strict “Human-in-the-Loop” protocol, requiring explicit confirmation before any consequential network changes are executed. A full audit trail is maintained for every action, ensuring compliance with existing permission models.
The Roadmap: Towards Autonomous Workforce
The launch at EVCS is only the beginning. AMPECO has signaled that CoOperator Workforce will debut later this year, introducing autonomous AI workers that handle routine operations without human intervention.
Future access via API and Model Context Protocol (MCP) will also allow operators to integrate CoOperator’s intelligence directly into their existing enterprise resource planning (ERP) and maintenance toolchains.
About AMPECO
AMPECO provides a global, white-label EV charging management platform trusted by over 190 operators. As a hardware-agnostic solution, it serves as the central backbone for companies looking to maintain full ownership of their brand and data while scaling their charging footprint.
