Wevo Energy, a leading provider of EV charging management software for fleets worldwide, today announced the launch of Olivia. Olivia is the first AI phone support agent purpose-built for the electric vehicle charging sector. Available now for Wevo-operated EV charging fleets, this technological breakthrough offers immediate, 24/7 human-like assistance for EV drivers facing charging issues. This aims to overcome the limitations and costs of traditional call centers.
Addressing the Challenges of EV Charging Support
According to Teddy Flatau, CEO at Wevo Energy, “EV charging operators are facing increasing challenges as EV adoption accelerates. One of the main issues is the need for 24/7 customer support for more drivers, leading to higher costs for call centers.” He added that “Olivia solves these issues head-on by using our advanced AI to deliver immediate, accurate, and empathetic responses like a human, at any hour. We believe this will be a gamechanger for drivers and operators, setting new customer support standards while significantly reducing operational costs for operators to improve margins.”
Olivia: An AI Agent Integrated for Seamless Support
Developed using Wevo’s expertise in EV charging management software and generative AI, Olivia continuously learns from real-time customer experiences. This ensures she is always up-to-date and ready to address a wide range of queries. Integrated into both the Wevo back office and the driver’s mobile app, Olivia has real-time insight into charging sessions. She can even perform urgent tasks like restarting a charger or unlocking the cable if needed. If Olivia cannot solve an inquiry, customers are immediately diverted to a human agent on Wevo’s support team. Olivia is also available in multiple languages, including English, French, and Spanish.
The Benefits of AI-Powered Support
Flatau concluded, “For EV charging operators, turnkey installers, and fleet owners, Olivia slashes operational expenses by offloading repetitive calls to an infinitely scalable AI platform. At the same time, customers benefit from zero downtime, quick resolutions, and a friendly agent available around the clock. It’s high-tech efficiency with a human touch.”
