The recall of Toyota’s electric SUV, the bZ4X, continues to worry its customers.
In late June, Toyota organized a recall of the bZ4X, its first electric vehicle. Indeed, a wheel fixing problem could cause a wheel to fall off. This does not affect all copies, but the recall concerns 2,700 bZ4X, and 2,600 units of its twin, the Subaru Solterra. This operation was indicated as global, on specific series.
From now on, Toyota asks the customers concerned not to drive with their electric SUV. A loan vehicle is available for them, and the manufacturer is doing the best to limit their anger.
Owners are getting letters from Toyota:
We recently advised you of a safety recall that involves your 2023 Toyota bZ4X and continue to ask that you not allow the vehicle to be driven until a remedy is available. We are working diligently on a remedy and will notify you in the future when it becomes available.
At Toyota, your safety is a top priority. If you have not already done so, please contact any authorized Toyota Dealer and they will arrange to pick up and store your vehicle, at no cost, until the remedy is available. We will also provide a loaner vehicle at no cost to you.
We place a high value on the guest experience and recognize the inconvenience presented by this situation. Therefore, Toyota is offering affected owners the following until the remedy is available:
• Continue to provide a loaner vehicle, and store your vehicle, at no cost
• Reimburse your fueling costs incurred while operating the provided loaner vehicle
• Provide you with a total credit of $5,000 toward payments of your loan/lease or purchase price if the vehicle was paid in full
• Provide additional time for complimentary charging at all EVgo-owned and operated public stations nationwide, through December 31, 2024
• Provide an extension to your vehicle’s New Vehicle Limited Warranty based on the period of time that your vehicle is not able to be driven due to the recall (from the recall announcement date of June 23, 2022 through a date in the future when the remedy is announced.
Alternatively, if you do not wish to proceed as described above, Toyota will offer to repurchase your vehicle. The terms for the repurchase may vary, depending on your state and particular circumstances.
A bZ4X specialist will reach out to you in the coming days to discuss these options. Should you wish to speak with someone sooner, please contact us at 1-800-331-4331 and select option three, between 8 a.m. – 8 p.m. Monday-Friday and 9 a.m. – 7 p.m. Saturday ET.
We sincerely regret any inconvenience this condition may have caused you.
-Toyota Motor Sales, U.S.A.
Toyota seems worried that the problem might persist and doesn’t want its customers to get impatient. The firm invests to satisfy them, in particular through important commercial gestures.
Thus, Toyota will offer affected customers $ 5,000 credit on the lease or the purchase price of the vehicle. In addition, the warranty will be extended by a time equivalent to the immobilization of the electric SUV.
But for customers who do not want the solutions offered by the manufacturer, Toyota is thinking bigger, it offers to buy back their vehicles.