LOS ANGELES — ChargerHelp, the pioneer in EV charging reliability, has officially tripled its electric vehicle charging stations under management. This milestone follows the massive adoption of its Reliability as a Service (RaaS) model, a data-driven solution designed to fix the nation’s fragmented charging infrastructure.
Solving the “1-in-5” EV Charging Failure Rate
Recent data suggests that nearly 20% of EV charging sessions fail, creating a significant barrier to mass EV adoption. ChargerHelp is tackling this “reliability gap” by leveraging over 300 million data points through its proprietary EMPWR platform.
By using machine learning to distinguish between hardware damage and software glitches, ChargerHelp has demonstrated the ability to boost charger uptime from a baseline of 60% to over 90%.
“Reliability at scale is a learning problem, not a maintenance problem,” says Kameale Terry, CEO of ChargerHelp. “Our EMPWR platform creates a flywheel where every resolved issue makes the entire national system smarter.“
A Unified Partner Program for Seamless Infrastructure
To eliminate the “blind truck rolls” (unnecessary physical repair visits), ChargerHelp has launched a formalized Partner Program. This initiative connects:
- Hardware Manufacturers (OEMs)
- Charging Management Software (CMS)
- Service Vendors
A primary highlight of the program is the API integration with ChargeLab. Since roughly 90% of charger outages are software-related, this integration allows for instant remote diagnosis and resolution, drastically reducing repair times.
Strategic Leadership: ChargePoint and EV Connect Veterans
To manage this rapid scaling, ChargerHelp has added two industry heavyweights to its executive team:
Jerry Varnado – SVP of Operations
Varnado joins from ChargePoint, where he served as Chief of Staff and led the Global Services business through its IPO. His experience at Meta and Hewlett-Packard Enterprise will be critical in scaling ChargerHelp’s national fulfillment operations.
Brad Juhasz – Chief Product Officer
A co-founder of the technology behind EV Connect, Juhasz launched North America’s first OCPP-based network in 2011. With over 20 years in the sector, most recently at Eaton Corporation, he will oversee the technical evolution of the EMPWR platform.
Why “Reliability as a Service” (RaaS) Matters
For fleet operators and site hosts, the RaaS model provides a predictable, proactive operating budget. Instead of waiting for a station to break, ChargerHelp uses predictive analytics and a national network of certified technicians to ensure the infrastructure remains a reliable public utility.
Frequently Asked Questions (FAQ)
What is EV Reliability as a Service (RaaS)?
Reliability as a Service is a subscription-based model where ChargerHelp manages the uptime of EV stations. It moves the industry away from reactive repairs toward proactive, data-driven maintenance.
How does the EMPWR platform improve EV charging?
The EMPWR platform unifies data from across different charging networks. It uses machine learning to diagnose whether a fault is physical or digital, allowing for faster repairs and more remote fixes.
Why do so many EV chargers break down?
Most failures are due to a lack of communication between the hardware and the software. ChargerHelp bridges this gap by acting as a “single source of truth” for the entire charging ecosystem.
